Creation of methodology for improving Customer Experience (CX) in all customer interactions with the bank, built on rapid cycles of continuous improvement.

Curation of the C.A.S.E. coalition house (Bradesco, Itaú, Itaúsa, Marcopolo, Natura, Nestlé, and Vale) during COP30 in Belém, featuring over 100 speakers across panels, workshops, and keynotes, addressing various topics from the Action Agenda: food systems, bioeconomy, infrastructure, climate finance, energy transition, just transition, and circular economy.